Regular Business Hours
Mon-Fri
8AM-7:00PM
Sat
8AM-1PM
After Hours
Emergency Clinic
Mon-Fri
After 7PM
After Hours Assurance
Sat open office
8 AM to 1 PM
After 1PM
After Hours Assurance
Sunday
After Hours
Calls Only
After Business Hours
call
Contact Us
Phone:
Email:
dr.carpenter@
ackc.comcastbiz.net
WELCOME to a new feature on our webpage that I plan to keep you informed of new developments and information important to you and your pet.
First, I want to comment about the new After Hours Emergency system we have put in place. After 18 months of keeping the office staffed until 12AM every day, it became apparent that this was not an efficient use of time and staff. To maintain a 24 hour service for you we have contracted with a veterinary answering service that will assist you in contacting us and provide a means of being available without having staff sitting in the office when not needed. Please refer to the Emergency Services link at the top of this page to find more detail regarding this new service. After 3 months of using this service we are finding this to be an excellent means of providing 24 hour service for you very quickly. On average it takes less than 15 minutes from the time you call to our meeting you here at the clinic.
Second, we have received information regarding the insulin product Vetsulin we have been using for our diabetic patients. It seems that there have been some manufacturing issues which potentially can impact on the effect of the insulin in controlling the blood glucose level in your pet. Because there are no immediate solutions provided by the manufacturer, we are in the process of switching to an older, but time proven, insulin used in the past. While this product did have some concerns because it is a human product and was not perfect, it did function well and it will reduce the cost. we will keep you informed of any further updates.
Dr. Richard Carpenter
Office:
In the office we are prepared for most any event that can happen with your pet. None of us can control when they get excited and urinate or something else on the floor. Don't worry about it - that's why we have tile floors. On the other hand, walking your dog before you leave home and limiting breakfast on the morning of your visit will help their need to eliminate along the way. One word of caution, however, never-never, take their water away from them. We don't want to see an animal that is even a little dehydrated, it can truly confuse the examination process and water is very important to control their ability to deal with heat! So, never limit the water - if they urinate we have to the technology to cope with it.
The Laboratory:
We have equipped our lab to preform the basic and necessary tests for your visit. These include a complete blood count, blood chemistries, heartworm tests, feline leukemia and aids tests, parvotests, as well as many others. Occasionally there will be other needs and we will send them to the laboratory services available for expert evaluation.
We also have a new high quality x-ray machine and x-ray processor to assist our diagnostic challenges. So,we will be able to preform any diagnostics necessary to get to the root of your pet's problem.