If you feel you have an emergency after normal operating hours, we employ a program called AFTER HOURS ASSURANCE.  They will guide you through the process to talk directly with the doctor.

You just call the regular office number (239)985-8500 and your call will be immediately forwarded to our AFTER HOURS ASSURANCE service. 

Follow the instructions given to you and you will be offered an opportunity to leave a message or speak to our answering service and they will forward your message to us and we will return your call promptly.

There will be a small fee for this service.  However, for current clients of the Animal Clinic at Kelly Crossing the fee will be deducted from the normal emergency after hours office fee if it is determined that you need to be seen that night.

Please remember, more than 90% of the situations you will encounter during those hours will not require that you come to the office.  First aid advice or treatments that you can manage at home will often get your situation under control and then you can be seen during regular business hours the next morning.

In the long term, you will benefit greatly by not incurring the emergency fees for a problem that can be managed at home and wait until the next day.

This will be a great benefit and service that we can provide you and your pet.  We thank you for trusting us with your pet's health needs. 

If you would like to know more about the AFTER HOURS ASSURANCE program, please call or stop in and one of our staff will be glad to explain how it works and the options for pay by the call or one small annual fee to cover any emergencies you have during that year.  This is an especially attractive program for those of you that have more than one pet in your household.

Thank You
Dr. Carpenter